Refund policy

Order Cancellations

Cancellations are accepted only if the request is made before the order is dispatched.

Returns and Exchanges

We accept returns or exchanges if the product is unused and resalable within 3 days of purchase.
A purchase invoice is required to process your request.
Inform us at altyrastudio@gmail.com  with your contact information. We will reach out to you to proceed.
Customers are responsible for delivery/pickup charges for returns and exchanges.
Damaged or Defective Items

Damaged goods caused by the customer cannot be returned.
Defective or damaged items can be replaced with the same item, subject to availability.
Exchange Process

Exchange are available within 3 days of purchase.

Products purchased from online will be exchanged through online process. Customers are to cover for the shipping back and forth for exchanges

Inspection and Approval

Returned items will be inspected upon receipt.
Customers will be notified via email or call regarding the approval or rejection of the exchange.
Availability
Replacements depend on stock availability. Please do not send products back without prior approval.

For queries, contact us via instagram or call us at ‪+977 9860398775